What to do if your item is faulty/ damaged
Much like other companies who ship items by courier, we occasionally experience breakages or damages which is why It is very important for you to check your goods upon arrival. We recognise items can sometimes arrive damaged which is why we ask you to check your item(s) within 30 days of receiving it. Glamour Mirrors reserve the right to refuse late notifications of damage.
Please take a clear photograph of the fault/ damage and include this in an email to firstname.lastname@example.org as without this information we may not be able to approve your return. Once we have received the email and reviewed the evidence we will arrange for a replacement item to be sent to you as soon as possible and will contact you using the details provided to confirm what has been arranged.
Alternatively, you can call us on 01977 809316 to inform us of your damaged item(s), and we will then guide you through our returns process.
Please be assured that we will always replace/refund goods that have been damaged during transport if reported to us within 30 days with the relevant evidence.
Glamour Mirrors Support Team