14 day change of mind
You have 14 days after receiving your goods to decide if you wish to keep them. If during that time you change your mind and would like to return it you will be required to email us at firstname.lastname@example.org and include your order number, images of any faults and the reason for return. . Once the return has been authorised you will have 14 days to return the item(s) to us at your own cost. Please make sure you have your proof of purchase as this will be required to complete your return.
*Please note* we can only offer a full refund on items that have not been installed.
In order to qualify for a refund on any items that are not faulty, we ask that all items be returned unused and in a good re-saleable condition, including the original packaging, fixings and documentation.
Once the item(s) has arrived back with us and has gone through quality checks we will issue your refund within 7 working days from the time the item(s) were received by us. Please note that refunds will be issued back to the original payment method within 2-5 working days.
What to do if your item is faulty/ damaged
Much like other companies who ships items by courier, we occasionally experience breakages or damages which is why It is very important for you to check your goods upon arrival. We recognise items can sometimes arrive damaged which is why we ask you to check your item(s) within 30 days of receiving it. Glamour Mirrors reserve the right to refuse late notifications of damage.
Please take a clear photograph of the fault/ damage and include this in an email to email@example.com as without this information we may not be able to approve your return. Once we have received the email and reviewed the evidence we will arrange for a replacement item to be sent to you as soon as possible and will contact you using the details provided to confirm what has been arranged.
Alternatively, you can call us on 01977 809316 to inform us of your damaged item(s), and we will then guide you through our returns process.
Please be assured that we will always replace/refund goods that have been damaged during transport if reported to us within 30 days with the relevant evidence.
Glamour Mirrors Support Team